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Terms of service

Last updated: 2023

 

Please read the terms and conditions carefully before using our services, and feel free to inquire about anything.

 

**For your information:**

This document represents the terms and conditions governing your use as a visitor to this store and its services. It constitutes a binding agreement between you and the company upon your acceptance. It preserves your rights and delineates our commitments towards you and your obligations towards us.

 

Accessing and using the store's services is subject to your acceptance and compliance with these terms and conditions, as they apply to all visitors and users of the store's services.

 

By accessing or using the service, you agree to abide by these terms and conditions. If you do not agree to any part of these terms and conditions, you should not access or use this service.

 

You should also read our privacy policy, which safeguards your privacy, protects your data, and agree to our procedures regarding the collection, use, storage, and transfer of your data, as well as how the law protects you. It's important for you to know all this before using any service provided by the store.

 

Ordering from the store and cancellation:

 

By placing an order to purchase a product from our store or service, you enter into a legally binding contract with obligations for you and rights as follows:

 

Your data:

 

Because the only way to deliver our goods or services to you is by communicating with you and obtaining certain information about you, such as your address, email, phone number, national ID, credit card information, and the address to which we will send the goods and invoices, you acknowledge and warrant to us:

 

That you have the legal right to use any credit card, debit card, or any other payment method specified in your order, and that all the information you have provided to us in this regard is accurate and complete.

 

By providing this information, you grant us the right to provide the information to third parties either to verify the validity of the payment card data (we will not store its data) or to direct the shipment to you through a shipping company.

 

When can we cancel your order?

 

We are here to serve you and facilitate your experience at all times, but sometimes we may need to cancel your order on our part, and this document guarantees that in certain cases, including but not limited to:

 

1- Unavailability of the product or service.

 

2- We discovered errors in the description and pricing of the product.

 

3- We became aware of errors in your order.

 

4- We suspect fraud, illegal, or unauthorized transactions.

 

When can you cancel your order?

 

You can return any product or service you purchase from our store "only" according to these terms and conditions and our return policy, which we urge you to read to ensure your rights as part of these terms and conditions.

 

You have the full right to cancel your order and return the product if it was delivered in the condition you received it in, including product instructions, accompanying documents, and packaging box, except for damaged products or those used after opening their packaging and not in the same condition they were received. 

 

And in our interest and commitment to your satisfaction, we will compensate you for the returned product within a maximum period of 14 days from the day we received it, and we will use the same payment method for the refund, which will not cost you anything or any financial fees.

 

You also do not have the right to return any of the following items:

 

1- Items that are used personally.

 

2- Items whose nature does not allow them to be returned due to their limited validity.

 

3- Items that are mixed with other items after delivery due to their nature.

 

Product abundance and price misjudgment:

 

We constantly update our offers on our products to satisfy you, and during this process, and due to human factors, our products may be priced incorrectly or described inaccurately, or may not be available in stock and we have not updated that.

 

In this case, we apologize to you, but we cannot guarantee the accuracy or completeness of any information on our store due to the abundance of our products, including ensuring the accuracy of prices, product images, specifications, and whether the product is available or not. We reserve the right to change or update this information and correct errors or misjudgments at any time without prior notice.

 

Pricing:

 

Our store reserves the full right to review the prices of products at any time before accepting the order, and we may review the displayed prices after accepting your order. In case of any event that affects delivery, either due to government procedures, variations in customs duties, an increase in shipping fees, an increase in foreign currency conversion costs, or any other matter beyond our control, in that case, you have the right to cancel your order.

 

Payment

 

All purchased products are subject to a one-time payment policy through various payment methods that we provide for you, such as Visa, Mastercard, Avantcard, or American Express, or by paying online (e.g., PayPal).

 

Payment cards (credit or debit cards) are verified by undergoing a verification process through a third party that checks their validity. Thus, we obtain authorization from this entity to use the card. If we do not receive the required authorization, we will not be responsible for any delay or non-delivery of your order.

 

Registration

We are delighted to have you join us. If you wish to create an account with us, we will need you to provide accurate, complete, and up-to-date information to avoid any incorrect information that may violate our terms, jeopardizing the validity of your account and your presence with us, sometimes exposing you to legal issues.

 

We are committed to protecting the accounts of our users in every possible way. Therefore, you are responsible for protecting your password, which you use to access your account, our products, and services. Your agreement to these terms means your commitment not to disclose your password to any third party, and you must notify us immediately upon becoming aware of any security breach or unauthorized use of your account.

 

You may not impersonate another person or entity, or a trademark owned by another person or entity, without proper permission. Also, you may not name your account in a vulgar, offensive, or obscene manner.

 

Content

Your Right to Publish Content

 

Our service allows you to publish content in public places, such as reviewing products you purchased. You are responsible for the content you publish, whether in terms of its accuracy or its compliance with publishing ethics and laws.

 

Therefore, when you publish something with us, you grant us the right and license to use, modify, reproduce, or distribute this content. However, you retain all your rights to any content you submit, publish, or display on our store. You are responsible for protecting these rights, and the license granted to us by this document ensures our right to make your content available to users of the site.

 

By agreeing to these terms, you acknowledge and guarantee that you:

 

Own the content and have the right to use it but grant us the rights and license as stated in these terms.

 

Publishing your content on or through our store does not violate privacy rights, advertising rights, copyright, contractual rights, or any other rights of yours or any other person.

 

Content Restrictions

 

Our store is not responsible for the content of its users as long as they do not work with us. Thus, you understand and agree that you are solely responsible for the content and all activities that occur from your account, whether done by you or by any third party who uses your account.

 

You may not publish any illegal, abusive, harassing, offensive, threatening, defamatory, or indecent content, or content that promotes or advocates for such prohibited content, including but not limited to:

 

Promoting unlawful activities.

 

Racist content, defamation, insults, or bullying based on religion, ethnicity, sexual orientation, gender, national origin, or minority status.

 

Spam email, unauthorized advertising, unwanted or unsolicited messages, sequential messages, or any other form of unauthorized request or any form of gambling.

 

Content that includes or contains any viruses, malware, or any other content designed to disrupt, damage, or limit the operation of any software, device, communications equipment, or data destruction or attempted access to it.

 

Violation of any property rights of any party, including patents, trademarks, trade secrets, copyright, advertising rights, or other rights.

 

Impersonating any person or entity, including our store and its employees or representatives.

 

Privacy violation of any person.

 

Providing fake or false information and offers.

 

The store reserves the right, at its sole discretion, only according to its judgment, to determine whether any content is appropriate, reject or remove such content, or restrict or terminate the use of its services if you publish such rejected content.

 

Since the store cannot control all the content posted by users or by third parties, you agree to use our services at your own risk, as you may find content that you consider offensive, inappropriate, inaccurate, or rejected. We apologize for this and inform you that we did not intend for you to see anything that harms you, but under any circumstances, we are not responsible in any way for any content, including any errors, negligence, or damage of any kind that may occur as a result of your viewing or using it.

 

Backup of Content

 

Although we will do our best to back up the content in our store, we do not guarantee the loss or corruption of data resulting from copying corrupt, damaged, or invalid content before copying it.

 

By agreeing to these terms, you agree to give us the right to retain a complete and accurate copy of any content you publish here on the store.

 

Copyrights and Intellectual Property Protection

 

This store and all its contents are subject to our intellectual property protection policy and laws and fall within our proprietary domain and that of our partners, if any. By agreeing to these terms, you guarantee not to copy any content from it, publish it, or commit any violation of our copyrights and intellectual property rights or those of our partners.

 

On the other hand, we respect the intellectual property rights of others and will not hesitate to respond to any claim that content posted on our store violates copyright or any other form of intellectual property rights of any person or entity.

 

If you are a copyright holder or authorized by someone, and you believe that the service published in the store violates any copyright or property rights, you must send a letter to the copyright and intellectual property rights officer via our email Drnoorproducts@gmail.com, mentioning the details of the alleged violation.

 

Any violation of intellectual property will be borne by its owner all damages and responsibilities, including attorney fees, for any content that violates copyright and intellectual property rights here in the store.

 

Referral to Other Websites:

 

Our services and products may contain links to websites or web services owned and operated by third parties that we do not own or control.

 

In this case, our store does not control or assume any responsibility for the content, privacy policies, or practices of any website to which you are referred. By agreeing to these terms, you acknowledge that the company will not be directly or indirectly liable and will not bear any compensation for any damage or loss resulting from your use of links through our website.

 

We advise you to read the terms, conditions, and privacy policies of these external websites when you visit them.

 

Account Termination, Suspension, and Cancellation:

 

We reserve the right to terminate or suspend your account immediately, without prior notice or liability, for any reason, including but not limited to, violation of these terms and conditions.

 

Upon termination of your account, your right to access your account and our services ceases, and you need to contact us.

 

General Provisions:

 

Liability Limitation:

 

Regardless of any damages you may incur, the full liability of our store and the merchants cooperating with us under these terms is limited to the amount you paid if you have already purchased the service.

 

However, we do not assume any responsibility in any case of personal, direct, or indirect damages, including, but not limited to, damages resulting from loss of profits, loss of your account data, or links to third parties with whom we collaborate, even if we have been notified of the possibility of such damages, and even if we fail to remedy them.

 

Disclaimer:

 

The product is provided to you as we receive it from our suppliers, with its features or defects, without any warranty of any kind. Therefore, we disclaim any warranty applied by any merchant in our store, whether it is a legal, explicit, or implied warranty. Therefore, we do not guarantee that the product will work continuously throughout life without interruption, or that it will meet your requirements, or that it will be up to your ambitions, or that it will be free from errors, or that we can correct these errors and defects in the products.

 

Thus, we disclaim any liability for any warranties regarding:

 

- Operation or availability of the product.

- That the product will live with you throughout your life or will be free from manufacturing defects.

- That some information in the product specifications may not be accurate or reliable 100% due to delays in updating.

- That any email sent from us will be free from mobile viruses, malware, or other harmful components.

 

Governing Law:

 

We are primarily subject to the laws of the United Arab Emirates, and your use of our store may also be subject to laws in other Arab countries or regions where applicable.

 

Dispute Resolution:

 

If you have any concerns or disputes about a product or service we have provided to you, you agree to try to resolve the dispute informally by contacting us in any way, and we will try our best to resolve your issues as long as you have the right.

 

Legal Compliance in the United Arab Emirates:

 

By agreeing to these terms, you acknowledge and warrant that:

 

1) You agree to litigate in the United Arab Emirates if the dispute is not resolved informally.

2) You are not listed on any government blacklist that includes criminals or supports terrorism.

 

In Case of Translation:

 

In the event that these terms are translated into a language other than Arabic, you must adhere to the fact that the Arabic text is what prevails in the event of a dispute.

 

If the Terms Change:

 

We reserve the right, at our discretion, to modify or replace these terms at any time. If the modification is substantial, we will make an effort to provide notice at least 30 days before any new terms take effect.

 

Continued use of our services, products, and your account after reviewing the terms implies your implicit agreement with them. If you have any problem or need clarification, please contact us to clarify our perspective, and if you do not agree with the modifications, please stop using the store and its services.

 

For Any Inquiries? Feel Free to Contact Us:

 

If you have any questions about these terms and conditions, you can contact us:

 

Our Email: Drnoorproducts@gmail.com

 

Our Official Website: https://www.drnoor.store/ar

 

WhatsApp Number: 971567017779

 

Our Headquarters: